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Shipping & Returns


All orders are shipped FOB point of shipment from Medteks Technologies Inc's facility. Products will be shipped via FEDEX or other, unless requested otherwise by Customer. For periority or overnight deliveries, please so indicate when ordering. Medteks Technologies will make commercially reasonable efforts to deliver products in accordance with Customer's requested delivery dates(s). Customer acknowledges that delivery dates provided by Medteks Technologies are estimates only (not warranty or guarentee) and Medteks Technologies will not be liable for failure to deliver product such dates. Customer request to reschedule delivery dates are subject to acceptance by Medteks Technologies in its sole discretion. Subject to Medteks Technologies's right of stoppage in transit, delivery to a carrier will constitute delivery to Customer, adn all risk of loss will thereupon pass to Customer; however, title in and to all products shall remain in Medteks Technologies untill payment is made in full by Customer and received by Medteks Technologies. Any claims for shortages and/or damage to delivered products must be made to the carrier in accordance with the carrier's claims, but not more tahn ten (10) days after delivery of the product to the carrier.

Cancellation of Orders: Cancellation of Orders:
Order may not be canceled (or rescheduled) after delivery of the products to the carrier. Cancellation requests on orders placed on the Medteks technologies website must be done internally by a sales representative.

a. Regularly Stocked Products. Customer may, without charge, cancel a Purchase Order, in whole or in part, for regularly stocked products by written notice of cancellation to Medteks technologies not less than thirty (30) days before Medteks Technologies's scheduled shipment date. Any written notice of cancellation of a Purchase Order, in whole or in part, received by Medteks Technologies less than thirty (30) days before the scheduled shipment date may be refused or accepted by Medteks Technologies in its sole discretion, and if accepted, all cancelled products may be subject to a restocking/handling fee.

b. Special Order Products. Customer may not cancel special order products, which include but are not limited to products not regularly stocked by Medteks Technologies, products that are subject to minimum order requirement and products that have special handling charges. All sales of special order products are sold on a final, non-cancelable, non-returnable, non-refundable basis.

Return Policy:
Customer must obtain a material authorization number ("RMA No.") from Medteks Technologies before returning any product eligible for return. No return of eligible products will be accepted by Medteks Technologies without a return material authorization number (RMA No.), which will be issued at Medteks Technologies's sole discretion. Special order products may not be returned for any reason if non-defective. All authorized returned products must be unused and re-saleable, in original shipping cartons and must be complete with all packing materials. If returned products are claimed to be defective, Customer must notify a Customer Service Representative of the nature of the defect prior to returning the product. All items not eligible for return will be returned to customer, transportation costs collect. Product returned to Medteks Technologies by Customer for no fault of Medteks Technologies may be subject to a restocking/handling fee.

We stand behind our products at Medteks, and will gladly accept merchandise returns subject to the guidelines below. At your option, we will replace the product or refund your payment.

Please read these guidelines before requesting a return

1.

Defective merchandise may be returned within 60 days of the original invoice date and need not be in original packaging.

2.

Sorry, COD returns cannot be accepted. Return freight charges must be prepaid.

3.

Parts returned due to customer error will be subject to a restocking charge.

4.

Special order items cannot be returned.

5.

A return materials authorization (RMA) number and packing slip should accompany your return to ensure your account is properly credited. 

6.

Merchandise must be returned to the address indicated on the RMA in original packaging and in resalable condition within 30 days of the original invoice date.

 

 


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